What Our Clients Are Saying

The finest compliment that we can receive is a referral from our clients to their family and friends.

I initially approached Lyfords for help in transferring my UK pension to NZ. Lucy was awesome to work with. She understood, what is a really complex process, inside out and took all the stress out of it for me. When my funds arrived Lucy passed me on to Richard for a conversation about my retirement plans after I had asked for some advice. Richard was instantly likeable, easy to talk to and had a way of explaining things in very simple terms – which is what I needed, having no understanding of financial planning and investments etc.

For example, I thought putting 10% of my salary into a KiwiSaver and forgetting about it was all I needed to do! Richard explained other ways of doing things that I had never even thought of. Consequently I have completely entrusted him to handle planning for my retirement. He has never been pushy with his advice and has endless patience answering all my questions in a way that I understand. When I received a 62 page document of our conversation I must admit I thought I would never get through it!! But in reality it was easy to read, very comprehensive and explained everything easily, not bogged down in financial jargon.

I am only a few years off retirement and I am so glad I have Richard on board to help me maximise what I can achieve in the next few years. I will, though, be gifting a consultation with Richard to my 30 year old daughter for her birthday because it’s probably the most valuable and long lasting gift I can give her to set her on the right path now for her retirement. I am so glad I came across Lucy and Richard, who have both been outstanding in their knowledge and service they provide, but they are also extremely nice people.

Michelle C

We had heard that there was new legislation coming in regarding transferring pensions from the UK, so we contacted Lyford’s and they very quickly summed up what was happening and how it might affect us. With this advice we decided to continue on with the process and with their help and knowledge we navigated the sometimes tricky process.

I had contacted several asset managers but went with Lyford’s as they were so transparent and knowledgeable and just worked really hard for us and with us to get the best result.

Our particular offshore pension scheme threw a few curveballs along the way but Lyfords were unfazed throughout, and I believe if it wasn’t for this I probably would have given up long before completing the transfer.

I can’t recommend Lyford’s highly enough and if you are thinking about transferring your pension or are just after some advice regarding anything financial, just get in touch.

Simon W

I used Lyfords for my pension transfer and they made the process easy and presented some great investment options for the transfer. Further to that I’ve had good conversations across the team and Richard’s insights have been extremely helpful. Thank you team!

Dan A

Having made the decision to remain in New Zealand for the rest of our lives we embarked on what we thought would be a long and tedious journey of transferring our pensions filled with denials, dishonesty and red tape. A “Google” search came up with Lyford’s web page. It was full of information, not only about their services but also the lives of those who ran the Company, which I liked.

I did look in to some of the larger pension transfer companies, wondering if they would be a “safer” bet but kept returning to Lyfords’ webpage and decided that I felt happier with a smaller company rather than a larger one, where I may get lost in they system or possibly have inadequately trained staff moving my life savings across to the other side of the world. And what a perfect decision I made!

From the onset, Alison, her husband and their devoted staff filled my emailing system with information. Information about new tax changes which I knew nothing about and advice on what I should do. Forms were emailed and completed (by this stage my husband had also decided to transfer his pension). It all seemed a little too easy. I was regularly contacted and updated (mainly about delays at the UK end)… but our pensions seemed to arrive in no time at all… and were placed safely in the hands of a QROPS pension fund. It was great to have Richard on site to give all the information we needed regarding our investment choices.

We both now feel passionately about others transferring their pensions so that they too can relax safe in the knowledge that their retirement in their chosen home country will be a prosperous one! I have and will continue to recommend Lyfords to others. Friends and colleagues who have used their services have been as equally amazed with their professionalism, friendliness and willingness to answer questions… at any time of the day!

Amanda L

My wife and I used Lyfords to transfer 3 different pensions from UK. I chose them based on the personal recommendation of a colleague and would have no hesitation recommending Alison Renfrew and Lyfords if you are considering transferring pensions from the UK. Alison took the time to understand our circumstances and expectations in detail before making her recommendations. Once decisions were made the process ran very smoothly, despite some bureaucratic hurdles from one of the pension schemes, with regular and detailed updates from Lyfords. Lyfords continue to provide us with financial advice based on our positive experience.

Richard E

I was feeling dissatisfied with my financial position because I felt that I did not have a good overview of my position nor was my position being monitored by an expert … Alison and her company provide me with a range of information from a very informative website to prompt face to face meetings.

I have every confidence that Alison and Lyfords will continue to meet my need for independent high financial advice, be transparent in their dealings with me, and be professional in their approach to their work, which is helping me meet my financial goals.

Julie C

Two years ago we entrusted our retirement financial monies to Lyfords. During this time we have seen our funds increase with steady return growths.

The team at Lyfords are very approachable, sincere family people who care about how they invest money for the best returns for their clients. It is also important to us that when they are away on well earned holidays they have efficient backup personnel if needed.

During these harder financial times we are very fortunate to have Lyfords caring for our hard earned savings.

Simon & Rose

After thinking about transferring my pension from the UK for about three years, I finally decided to do something about it. I enquired with two or three different companies but after each conversation I was more confused than ever. I just didn’t know where to start or what I was looking for. Until I spoke to Alison. It was like talking to a very knowledgeable friend.

I don’t know much about pensions and to be honest it’s one of those things that doesn’t really interest me as long as I have one and it’s the right one for me! So it was nice to just pass it over to an expert who was really helpful and explained things in my language! All I had to do was provide everything! I found Lyfords (in particular Alison and Lucy) to be very professional but also very personable – I got the impression I wasn’t just another client and I am so grateful for all their help in getting the best for me. Transferring my pension with Lyfords has been a breeze because I have just handed everything to them and I’m glad it’s all sorted now.

I would definitely recommend using Lyfords. They are brilliant!

Anne R

When considering the process of transferring my pension from the UK to New Zealand, there were a number of issues. I needed an organisation that was responsive, professional and reactive. I went through a process of trying to select an appropriate organisation to help me with a, what I consider to be, a very complex activity – when one considers the operational processes of dealing with the various pension companies, the UK legal requirements and the New Zealand tax regulations.

Lyfords, when I first contacted them, were responsive and appeared to be knowledgeable. They came across as an organisation of integrity and professionalism. This was a key factor in making my choice of whom to work with, considering we were dealing with reasonable sums of money.

Dealing with the business, I have to admit has been pleasurable, Allison and Lucy have always been very responsive and professional. And I must admit, have taken away a whole load of stress of something I nothing about.

In terms of specific features I think it’s down to a comfort factor, personally, that dealing with the business that will look after me.

The process of transferring one’s pension (s) is complicated and things crop up that one does not expect. A key factor to make this process as comfortable as possible was really important.. After a bit of a journey, we got in the end but now it’s a case of how we actually maximise the opportunities in front of us.

Lyfords are a good investment business to work with.

Phil B

We’ve just had Katie’s quarterly statement from our new superannuation fund manager in NZ and despite it only having been started less than two months ago it has already accrued a healthy little amount of interest.

When it was in the UK, they NEVER told you anything about how much money it had made…only the Prudential did that and then only once a year!!
I genuinely feel that we are making more interest in NZ and it’s nice to be regularly informed as to the performance of the policies.

Thanks for your recommendations Alison.

Katie & Steven

Prior to working with Lyfords I didn’t have a realistic financial plan for my future. I have a professional career and I wanted a professional financial adviser to advise me.

Qualifications and experience of an adviser were important to me and advisers at Lyfords are both highly qualified and experienced.

With Lyfords I got my savings plan underway and have just managed to buy a house through Kiwsaver – just in time before the LVR changes came in!

What I like most about Lyfords is the personalised friendly service with tailored advice specifically to my needs.

I have recommended Lyfords to others because they are good at keeping in touch and keeping me up to date on financial matters as well as making sure I have the right insurance. They are my one stop financial advisory firm.

Charlotte S

I moved back to New Zealand after living and working in the UK. Lyfords was recommended to me to transfer my UK pension to NZ. They were absolutely brilliant and took all the hassle away from me. They organised everything from start to finish and kept me up to date throughout the process. Very professional and very friendly. I am very very grateful to them as it was a complicated process. I highly recommend them.

Geogina O

After a 4 year legal battle to secure a matrimonial settlement …. of the reputable firms spoken to with a promise of information to be sent, I was most impressed with the speed and professional service provided by Lyfords. From my first meeting with Alison Renfrew I felt I would be taken seriously and would not be just another number.

The financial plan was presented within a very short time frame and I continue to be impressed by the professionalism and precision of its content. Richard and Alison Renfrew are to be applauded on their attention to detail, their availability to clients (there is no chain of command) and their ongoing willingness to inform, educate and advise in a non-judgmental manner.

Janine H

I‘m so glad I decided to get a financial plan done, and particularly to have been helped by Alison. She doesn’t use superfluous and off putting jargon, but neither did she talk down to me at any stage. She has nudged me towards several ideas, but never forced me – something which was very important to me personally. I was also impressed with how thoroughly she has analysed the different areas such as insurance, saving for concrete goals, a will, retirement, mortgage repayments, the different types of investments, and taxation.

Martin B

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